Queues & supervisor access
View current queues and choose which ones a supervisor can see.
Tenant admin only
You need tenant admin access to manage supervisor queue grants.
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Pause reasons
Agents pause first, then choose a reason. Changes apply to future pauses.
Off by default. Pause and Resume continue to work without a reason.
Current queues
Select a queue to see its supervisors and agents.
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No queues are currently available.
No queues match your search.
Scroll to reach every queue
Select a queue to see its agents and supervisors.
Access requires both the Supervisor role and a grant. Agents are read-only.
Enable pause reasons first.
Supervisors with access
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No supervisors have access to this queue.
Inactive stored grants
These do not provide supervisor access.
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No inactive stored grants for this queue.
Only active members with the Supervisor role can be added.
Agents Read-only
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